Shipping Policy

Last Updated: June 2026

Thank you for shopping with Sydney Asil Mall. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

1. Shipping Locations

We currently ship across Australia.

If you would like to place an order from outside Australia, please contact us before placing your order to confirm shipping availability and costs.

2. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons, promotions, or public holidays, processing times may be slightly longer.

3. Shipping Timeframes

Estimated delivery times are:

Standard Shipping

• 3–10 business days depending on your location.

Express Shipping

• 1–5 business days depending on your location and courier availability.

Please note that delivery times are estimates only and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Product size and weight
• Shipping method selected

Any applicable shipping fees will be displayed before completing your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Customers can use the tracking number to monitor delivery progress directly through the courier’s website.

6. Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to:

• Extreme weather conditions
• Public holidays
• Courier service disruptions
• High shipping volumes
• Incorrect shipping information provided by customers

Sydney Asil Mall is not responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is supplied:

• Delivery delays may occur.
• Additional shipping charges may apply.
• We are not responsible for orders delivered to incorrectly provided addresses.

Please contact us immediately if you notice an error in your shipping details.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost:

• Contact us within 7 days of the expected delivery date.
• Provide your order number and supporting information.
• We will work with the courier to investigate the issue.

Resolution times may vary depending on the courier’s investigation process.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful:

• The courier may leave a collection notice.
• Re-delivery fees may apply if the parcel is returned to us.
• Customers may be responsible for additional shipping costs associated with re-shipment.

10. Signature Requirements

Some shipments may require a signature upon delivery for security purposes.

If no one is available to sign, the courier may leave a collection card or arrange another delivery attempt.

11. International Shipping

For international orders (where available):

• Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
• Delivery times may vary depending on customs processing.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Sydney Asil Mall

Website: https://sydneyasilmall.com.au

Email: Sells@sydneyasilmall.com.au

We will be happy to assist you with your order.